Refund & Cancellation Policy
Last Updated: September 5, 2026
At Vigilant Investigation Agency, we aim to provide professional, discreet, and reliable investigation services. Because investigation assignments may involve advance planning, fieldwork, professional resources, travel, and other expenses, our refund and cancellation terms are based on the stage of the assignment.
1. Service Booking
An investigation assignment is considered confirmed once the required information has been received and the agreed payment or advance has been made, where applicable.
The scope of work, estimated duration, and applicable fees will be communicated to the client before the investigation begins.
2. Cancellation Before Investigation Begins
If a client requests cancellation before any investigation work or related expenses have been incurred, the agency may consider a refund of the eligible amount after deducting any applicable administrative or processing costs.
3. Cancellation After Work Has Started
Once investigation work has started, a refund may not be available for the portion of the services already performed.
Any refund, if applicable, will be determined based on the work completed, resources committed, and expenses already incurred.
4. Non-Refundable Expenses
Certain expenses may be non-refundable, including where applicable:
Field investigation expenses
Travel and transportation expenses
Third-party service charges
Administrative or processing costs
Other expenses already incurred specifically for the assignment
5. Change in Investigation Requirements
If a client changes the scope or requirements of an investigation after the assignment has begun, additional fees or expenses may apply.
Any significant change in scope will be discussed with the client before additional work is undertaken, where reasonably possible.
6. Delays or Inability to Complete an Investigation
An investigation may sometimes be affected by circumstances beyond our reasonable control, including lack of available information, changes in circumstances, third-party actions, safety concerns, legal restrictions, or other unforeseen circumstances.
In such cases, we will communicate with the client and determine the appropriate next steps.
7. Refund Processing
Where a refund is approved, it will generally be processed using the appropriate payment method and within a reasonable processing period.
The actual time for the refund to appear may depend on the payment provider or financial institution.
8. No Refund for Unsatisfactory Outcome Alone
Investigation results can depend on circumstances and information beyond our control. Therefore, payment is generally for the professional investigation services performed and resources committed, rather than a guarantee of a particular outcome.
9. How to Request a Cancellation or Refund
To request a cancellation or refund, please contact us as soon as possible with your name, contact details, and relevant investigation or service information.
Vigilant Investigation Agency
Address: Bharthal, Dwarka Sector 26, New Delhi – 110077, India
Phone: +91 62995 53308
Email: email-info@vigilantinvestigationagency.com
10. Policy Updates
Vigilant Investigation Agency may update this Refund & Cancellation Policy from time to time. Any changes will be published on this page with a revised “Last Updated” date.